The Problem Proof Engagements About
Used-Car Recon Advisory

Find the lost time and lost money inside your used-car recon operation.

Most dealers know it's leaking. Few can see exactly where - or what to do about it. "For fourteen years I ran recon inside franchise dealerships - up to a dozen at a time. Now that playbook goes to work for your store, by the hour or by the project."

See the Proof
Fourteen years embedded in dealer recon
21
Rooftops
Served
12
Stores
Simultaneously
75,000+
Vehicles
Processed
Now accepting new dealer engagements
Jeff Chapman, Founder
Jeff Chapman Founder · Advisor
Recon operated inside stores representing
Audi BMW Cadillac Kia Land Rover Mazda Nissan Subaru Toyota Volvo
01 The Problem

Recon is where used-car gross quietly leaks.

Most stores don't have a recon problem because people are lazy. They have a recon problem because no one truly owns the operating rhythm — approvals stall, vendors set the pace, estimates drift, and aging inventory hides inside handoffs.

→ Symptom 01

Cars sit too long.

Every acquisition moves through inspection, quote, approval, repair, clean-up, photo, and frontline. Every handoff can create drag.

→ Symptom 02

Control gets fragmented.

Sales, service, parts, vendors, accounting, and management all touch recon. Without a daily cadence, no one has full control.

→ Symptom 03

Costs land before they're challenged.

Collision and cosmetic expense can consume gross before the store has a disciplined way to question, compare, and approve work.

02 Proof

Operated at scale. Proven at the dollar level.

Fourteen years operating a multi-state B2B reconditioning business across the Carolinas, NYC Metro, and Atlanta — followed by a single audited example of what disciplined recon recovers from just one of its leaks, in real dollars.

0yrs
Inside the
Automotive Business
0+
Vehicles
Personally Processed
$0+
B2B Recon
Revenue Operated
500–800
Vehicles / Month
at Scale
Carolinas · NYC Metro · Atlanta
Case Study · Collision Recovery

One leak. One method. One year. $152,590 recovered.

Inside one Southeast dealer group across three rooftops, Chapman introduced a structured collision-quoting model — pricing tension and disciplined comparison applied to a category most dealers historically accepted at first quote.

Over twelve months and 544 collision repairs, the model recovered $152,590 in overspend — an average of $280.50 per unit at a 28% capture rate against the high quote. The model ran for eight years.

The point isn't the percentage. The point is that the overspend is structural — most dealers are leaking it on every collision repair, every month, and never see the number on a report. And collision is only one leak. Aging, vendor pricing, internal handoffs - each carries its own number, and most stores have never measured any of them.

Audited data sample: 544 units, 12 months, three-rooftop Southeast dealer group. Captured savings figure reflects the documented sample year. Apply the $280.50 per-unit lens to your own annual collision volume to estimate exposure.

$0
Overspend Recovered in 12 Months
$0
Average Savings Per Repair
0
Audited Repair Sample
0%
Capture Rate vs High Quote
The Model, Drawn Simply
$1,000
High Quotewhat you pay without
pricing tension
$280
Recovered$280.50 avg
Quotes Comparedwhat the model
actually paid
Recovered · $280.50 avg per repair
Every repair · every month
×544 repairs · 12 months
$152,590
Recovered · three rooftops · audited year
Your Exposure Count last year's collision repairs. Multiply by $280.50. That's one leak - one that's been measured to the dollar.

Bar values are rounded from the audited averages: $1,001.62 average high quote and $721.12 average paid across 544 compared repairs in the documented sample year. $280.50 average recovery · 28% capture rate vs the high quote.

03 Working with Jeff

A direct path from first call to operating result.

From a one-time diagnostic to ongoing advisory — start where it fits.

No long sales process. No proposals that sit in inboxes for weeks. Every engagement begins with a focused 20-minute call to determine fit.

i.

You know something's wrong - but can't name it.

You feel it in aging, cycle time, or recon spend, but the cause hides between departments. Bring the symptoms. We'll define the problem together.

ii.

You know the problem - you want the proven fix.

You've already diagnosed it. What you want is how top-performing stores solve it. That knowledge is the product - by the hour or by the project.

iii.

You need someone off the payroll to dig in and execute.

No politics, no agenda. Someone to investigate, put a solution on the table, and then go execute it alongside your team.

All three start the same place - .

Engagement 01 Virtual · ~1 week

Recon Operational Assessment

A focused diagnostic of where your recon is leaking.
$3,500 flat fee · one-time

A structured review of your recon workflow, vendor routing, cost leakage, approval points, software usage, and leadership visibility.

  • 60-minute intake call with leadership
  • Full review of workflow, KPIs, and vendor structure
  • 90-minute findings call with recommendations
  • Written 1-page operating summary
  • Software-agnostic — works with your existing stack
Engagement 02 Virtual · Hourly & Packages

An Hour with Jeff

Direct access to 36 years of operating experience — by the hour.
$500 / hour · packages available

Bring your toughest recon problem to a Zoom. Bring your KPI dashboard. Bring your vendor invoices. We'll work through it together — and you'll know what to do Monday morning.

  • Single-hour virtual sessions at $500/hour
  • 5-hour package: $2,500 (used over 60 days)
  • 10-hour package: $5,000 (used over 90 days)
  • 20-hour package: $9,500 (used over 90 days)
Engagement 03 On-Site · 1 Day

On-Site Assessment Day

Recon-floor through frontline, in person.
$6,500 all-in · travel included

Everything in the virtual assessment, plus one full day on-site walking your recon floor, observing handoffs, and meeting with your managers and vendors in real time.

  • Full day on-site, recon-floor through frontline
  • Manager and vendor conversations
  • Detailed written findings document
  • All travel and lodging included in the fee
Engagement 04 Virtual · Monthly

Monthly Advisory Retainer

For dealer groups wanting senior recon expertise on speed dial.
$4,500 / month · 3-month minimum

Strategic recon advisory for groups that need a consistent senior operating partner alongside their existing leadership team. The retainer secures dedicated time every month.

  • Up to 8 hours of advisory each month
  • Weekly 60-minute standing call
  • Email and text access during business hours
  • Quarterly operating review across all stores
Beyond Advisory

Need more hands-on support?

Custom project, implementation, and interim operating engagements are available for multi-store groups — centralized recon launches, vendor transitions, multi-rooftop integrations, and other defined initiatives. Scope, time commitment, and pricing are built around the assignment.

Built for dealers who care about recon discipline and have the volume to make it count.

04 Voices from Operators

Results that sound like dealership reality.

The strongest testimonials are not generic praise. They point to trust, faster recon, higher throughput, better visibility, and shorter cycle times.

“

Jeff behaves and functions as a key manager in our multi-dealer group. Over 10 years now, and I highly recommend him to any group looking to improve their used-car recon process.

John Matteson VP (Retired) The Premier Collection
“

In our business time is money. We couldn't ask for better support than we get from Jeff Chapman.

John Azzarelli Managing Partner Fred Anderson Toyota of Greer
“

Jeff understands the everyday pressures and obstacles of the automotive business. He helped us trim our reconditioning times from 10 days to 5, including body shops.

Andy Little Former VP of Sales Anderson Automotive Group
“

Thank you for a job well done. The decision to sign on with you was the right decision, and our team couldn't be happier.

Mark Hersh Former General Manager Pepe Auto Group
Jeff Chapman
05 About Jeff Chapman

An operator who's been in your seat — and the one across from it.

Jeff Chapman has spent thirty-six years inside the automotive business. The first two decades were retail — selling cars, running used-car operations, leading high-volume CPO at the BMW Center of Excellence level. The next fourteen were spent across the desk, as founder of a multi-state B2B reconditioning operation working with dealers in the Carolinas, NYC Metro, and Atlanta.

The two perspectives surfaced the same pattern: dealers lose time and money inside recon they cannot see. Chapman Recon is the next chapter — same operating discipline, delivered as advisory work. Direct dealer-to-operator coaching. Focused assessments. Monthly advisory. Built for GMs and dealer groups who want senior used-car operating help without hiring it full-time.

Start the Conversation

Start with a 20-minute call.

No pitch. No pressure. A short conversation to understand your recon situation and determine whether an assessment, an hour of coaching, or an ongoing retainer is the right next step.

Call 864.280.3500
Footage from a working recon operation